Income Security Programs

Vision and Principles

Income Security Programs Vision and Principles


Income Security Programs, in combination with developmental opportunities, help Northerners to become self-reliant as individual capacity allows, to participate fully in community life, and to share in the opportunities available to them.


Income Security Programs:

  • Encourage self-reliance
  • Treat individuals with respect and dignity
  • Have clear policies and procedures
  • Target benefits to those most in need

Income Security Programs include Income Assistance (IA), NWT Child Benefit/ Territorial Workers’ Supplement (NCB/TWS), NWT Senior Citizen Supplementary Benefit (SCSB), Senior Home Heating Subsidy (SHHS), and Student Financial Assistance (SFA).

For more information about ECE Income Security programs, call 1-866-973-7252 or visit your local ECE Service Centre.

Service Level Commitments

Income Security Programs guarantee we will:

  • Provide courteous, quality service and answer all of your questions;
  • Treat you with dignity and respect;
  • Protect your personal information and correct your personal information if there has been an error or omission;
  • Only use your personal information for the purpose of determining program eligibility;
  • Welcome a friend, family member, or advocate to come to meetings with you;
  • Work with you towards reaching self-reliance;

 We will achieve this by:

  • Providing a response (verbal or written) to your application within 2 business days of verifying all of your required documents;
    • If approved, we will issue payment within the same timeframe;
  • Returning your telephone and e-mail messages within 2 business days;
  • Assisting you with filing an appeal if you do not agree with a decision; and
  • Conducting periodic customer satisfaction surveys to ensure optimum service.