Income Security Programs Vision and Principles

Vision

Income Security Programs, in combination with developmental opportunities, help Northerners to become self-reliant as individual capacity allows, to participate fully in community life, and to share in the opportunities available to them.

Principles

Income Security Programs:

• Encourage self-reliance
• Treat individuals with respect and dignity
• Have clear policies and procedures
• Target benefits to those most in need

Income Security Programs include Income Assistance (IA), NWT Child Benefit/ Territorial Workers’ Supplement (NCB/TWS), NWT Senior Citizen Supplementary Benefit (SCSB), Senior Home Heating Subsidy (SHHS), and Student Financial Assistance (SFA).

For more information about ECE Income Security programs, call 1-866-973-7252 or visit your local ECE Service Centre.

Service Level Commitments

Income Security Programs guarantee we will:

• Provide courteous, quality service and answer all of your questions;
• Treat you with dignity and respect;
• Protect your personal information and correct your personal information if there has been an error or omission;
• Only use your personal information for the purpose of determining program eligibility;
• Welcome a friend, family member, or advocate to come to meetings with you;
• Work with you towards reaching self-reliance;

 We will achieve this by:

• Providing a response (verbal or written) to your application within 2 business days of verifying all of your required documents;
  
  • If approved, we will issue payment within the same timeframe;
• Returning your telephone and e-mail messages within 2 business days;
• Assisting you with filing an appeal if you do not agree with a decision; and
• Conducting periodic customer satisfaction surveys to ensure optimum service.