Student Financial Assistance

Appeals

Appeals

The Student Financial Assistance (SFA) Program makes every effort to be fair to all students. However, there are instances where you may feel the rules have been misapplied or that the criteria do not adequately reflect your particular circumstances. You may appeal decisions made by the SFA Program by following the approved appeal procedures.

You cannot appeal decisions regarding the repayment/remission of principal and/or interest of loans.

There are two levels of appeal, as follows:

  1. Level 1 - SFA Internal Review
    • If you have been denied financial assistance by your SCO, or feel that you are entitled to a higher level or different type of assistance, you may appeal the decision to the SFA Internal Review.
    • The steps in the process are as follows:
      • Appeal in writing to the SFA Program office. You can use the appeal form which can be downloaded here.
      • Appeal within 30 days of notification of the decision you are appealing.
      • The Internal Review will review your appeal and determine if the Student Financial Assistance Act and Regulations and Policies were correctly applied to your situation.
    • Students are not invited to participate at this level. Decisions on appeals will be based on approved legislation, regulations and policies. Rulings will be verified at each level to ensure that they have been applied correctly for your situation.
  2. Level 2 - SFA Appeal Board
    • ​​​ If you disagree with the Internal Review’s decision, you may appeal that decision to the NWT Student Financial Assistance Appeal Board.
    • At the Appeal Board level, you are invited to participate. During the appeal you may represent yourself in person or by telephone, or have someone, including legal counsel, represent you.
    • The steps in the process are as follows:
      • Appeal in writing to the SFA Program office. You can use the appeal form which can be downloaded here.
      • Appeal within 30 days of notification of the decision you are appealing.
      • The Appeal Board will review your appeal to determine if the Student Financial Assistance Act and Regulations and Policies were correctly applied to your situation.
    • The AB will base its decision on approved legislation and all of its decisions are final.

For more Appeal information, please see "Section 19 - Appeals" of the SFA Policy Manual, or contact the SFA Office toll-free at 1-800-661-0793.