GNWT French language communications and services show improvement

News Type: 
Communiqué de presse

YELLOWKNIFE (October 5, 2018) – The Government of the Northwest Territories (GNWT) has shown significant improvement in its French language communications and services, according to an independent report released today.

The findings come from an audit of the GNWT’s French language communications and services and an evaluation of the Strategic Plan on French Language Communications and Services 2012 (Strategic Plan) conducted in 2017. The reports concluded there has been substantial improvement in the delivery of French language communications and services in significant demand communities over the past five years. Significant demand communities are Yellowknife, Inuvik, Fort Smith and Hay River. 

The capacity of the Government of the Northwest Territories to provide official languages services has evolved considerably. The Report specifically noted that French responses were received 81% of the time when tested face to face, on the phone or by email.

Results of the evaluation will inform the development of a new five-year plan. This renewed Strategic Plan will address the program and service gaps identified by the Reports. There is still work to be done in providing communications and services in French – particularly in the area of social media, alert messaging and publications. Continuing to collaborate with our Fédération franco-ténoise (FFT) partner will ensure French language communications and services will continue to improve. 

Quotes

“The Government of the Northwest Territories is committed to improving its capacity to serve the NWT’s French-speaking residents. Language and culture enrich the very fabric of our northern society. While our efforts to improve French language communications and services have proven successful, we will strive for continual improvements in the future.”
-Caroline Cochrane, Minister of Education, Culture and Employment

“The audit by Grant Thornton is a good illustration of the work accomplished by the Francophone Affairs Secretariat staff, and we are happy with our continued collaboration. Obviously, a lot of work remains to be done, but we are confident we will get there.”
-Catherine Barlow, President, Fédération franco-ténoise (FFT)

Quick Facts

  • Grant Thornton was the successful proponent to audit the GNWT’s communications and services provided to the public, and evaluate the overall success and value of the Strategic Plan on French Language Communications and Services 2012 (Strategic Plan).
  • These reports, including the GNWT’s responses, were released to the public today at www.ece.gov.nt.ca.
  • The Francophone Affairs Secretariat is responsible for coordinating French language communications, services and translations for the GNWT. Each department has a dedicated French language coordinator, and is responsible for delivering its own French language communications and services.

Links 

Media Contact:

Pam Coulter 
Senior Communications Advisor
Department of Education, Culture and Employment
Ph: (867) 767-9352, x 71031
Em: pam_coulter@gov.nt.ca